Executive Director, Experience Quality
As the Executive Director of Experience Quality, Lyndsey Deano works with HHS accounts across the United States to deliver unparalleled service and quality to patients, guests, and hospital staff. Deano is committed to the improvement of every patient’s experience and achieves this by utilizing evidence-based research and professional development strategies to improve team member trainings and create new initiatives centered around customer service. She works closely with on-site management and hourly personnel to drive optimal HCAHPS results and to ensure all cleanliness goals are achieved. Before joining HHS, Deano worked in marketing and promotions where she developed her strong customer service skills. She earned a Bachelor of Science in Marketing from Louisiana State University.