Board of Directors
Chief Executive Officer, Chairman
Joe Terry leads the strategic direction of HHS, focusing on integrating service line offerings and laying the foundation for its expansion efforts. His initiatives include rebranding the company to reflect its 40-year evolution, improving governance and communications structures for continued expansion in the U.S., new expansion into international markets, and increasing investment in team members to educate and develop HHS’s next generation of leaders. Under Terry’s leadership, the company has sustained double-digit growth and implemented its first international partnerships. Prior to taking over as CEO, Terry worked with the Board of Directors to identify new service offerings for HHS and had oversight of their operational implementation. Previously, he was an Owner in TSC Construction, managing commercial construction and land development projects across the south and southeast U.S. Terry’s education was in Finance and he resides in Austin, Texas, with his wife and four children.
Chief Operating Officer
Bobby Floyd joined HHS in 2010 as an Assistant Director in our Colorado market. While rising through the ranks at HHS, he led several initiatives including a company-wide patient satisfaction strategy and the launching of HHS University. Currently, Floyd serves as Chief Operating Officer, with oversight of Environmental Services, Culinary and Nutritional Solutions, Integrated Facilities Management, Patient Flow, Linen Utilization Management, and International Operations. He walked-on the football team at North Carolina State University, eventually earning a scholarship and graduating with a Bachelor of Science in Business Administration.
Craig Holmes joined HHS in 1988 as Chief Financial Officer after serving in a similar capacity for a multi-faceted service company. In addition to organizing and managing the company’s financial and administrative affairs, Holmes assumed responsibility for the Eastern Division operations from 1991 to 1995, when he was appointed to Chief Executive Officer. During his tenure, the company grew 150% and added 2,000 employees. Holmes served as Chairman of the HHS Board of Directors from 2002 to 2012. He is an owner and continues to serve on the Board of Directors. Holmes received his B.B.A from Texas Tech University in 1976.
President, Corporate Development
Brad Spry began and has spent a majority of his career with HHS in the state of Texas. He started as an Assistant Director in Galveston and then quickly became the Director of Environmental Services for one of the company’s oldest accounts in Houston. Once there, Spry excelled in all areas of operations, and in 1993 he became Vice President for the region. Over the following decade, his expertise in customer satisfaction, management recruitment, and sales led to record sales and propelled Texas to become the state with HHS’ largest customer base, and Spry was promoted to region President. Now, as an executive and owner, Spry has taken on the role of President of Mergers and Acquisitions, wherein his industry experience and dedication are able to help ensure that HHS continues to grow, thrive, and expand into new markets. He graduated with a B.B.A. from Colorado State University and resides in Austin, Texas, with his two children.
Kristen Terry received her J.D. and M.B.A from Stetson University College of Law in 2007. She was admitted to the Florida Bar in 2007. As an active board member, Terry is closely involved in steering company operations and growth initiatives. Terry currently lives in West Palm Beach, Florida, with her husband, Mason.
Executive Vice President, Capital Group
Scott Alexander began his career with HHS as a floor cleaning technician at one of our partner hospitals. More than 20 years later, he oversees operations throughout southern Texas as a Division Vice President. Alexander has proven his operational knowledge by providing superior outcomes and demonstrating his depth of knowledge about our systems and our business. Alexander earned a degree in Political Science from Texas A&M University and resides in Houston, Texas, with his wife.
Roy Thornton has more than 35 years of experience in providing housekeeping service programs for the health care facilities nationwide. Thornton joined HHS in 1982 as an Area Manager responsible for providing support and direction for HHS accounts located in Houston, Texas. He was promoted to an Operations Regional Vice President position in 1984, then to a Regional President in 1990. Thornton’s extensive operational experience was pivotal in delivering company results from 1994 to 1999. He most recently served as our CEO at HHS from 2003 through 2008 and then served as an executive for our business development team until he retired in 2012. He is an active board member and owner of the company.
Nick Moore brings 36 years of management experience to HHS, with more than 33 years within the Xerox North American Customer Service Organization where he was responsible for District Operations, as well as Product and Program Development / Implementation, Second Level Technical Call Center Operations, and Financial Planning for North America. He received his B.S. and M.S. in Engineering from Texas Tech University and an M.S. in Engineering Administration from Southern Methodist University. He resides in Tyler, Texas, with his wife, Suzy, and has three children and eight grandchildren.
Founder & CEO, Bedwatch
Steve Jourdan is a recognized leader and entrepreneur with a passion for developing technology solutions that empower people. As an IT leader for a national contract service company, Steve drove innovation across all areas of the company and managed the implementation of a cultural shift in the way the organization utilized technology, with a company-wide move to cloud computing.
Jourdan’s ability to identify cultural and technological shifts in the industry and determining how these new innovations can be applied directly to real-world business problems has lead to the evolution of the core business, as well as the creation of healthcare technology start-up, BedWatch®. Jourdan is a Microsoft Certified Systems Engineer (MCSE), and has several patents pending for innovative technology inventions around Patient Flow technology designed and developed for BedWatch®. He excels at developing and empowering teams to achieve high levels of success, and is adept at building business strategies designed to realize a specific vision.
BedWatch® was recognized as the most innovative technology product in Austin, Texas, by the Greater Austin Chamber of Commerce in 2011, beating competitors like Dell and National Instruments. Prior to founding BedWatch® in 2010, Jourdan had started and operated several businesses in the areas of consulting, retail, and landscaping. He graduated from the University of Texas at Austin with a B.S. in Communications. He currently resides in Austin, Texas, with his wife and son.
President, Information Systems
After attending the University of Texas, Bruce embarked upon a successful career in the entertainment industry until retiring in 2000 to pursue a career in Information Systems.
During his tenure as President of Information Systems, he has worked with dozens of healthcare facility IT Departments in developing secure and efficient installation and support procedures for a variety of automated systems. In addition to overseeing the day-to-day IT operations for HHS, Bruce leads a team of mobile, web, and Salesforce developers in creating cutting-edge solutions designed to reduce the administrative load on HHS managers, giving them more time to keep their facilities clean and their patients happy.