| Federal agencies evaluate operations and maintenance partners based on proven execution, compliance, and the ability to sustain performance across complex facilities. HHS’ government facilities management solutions leverage standardized maintenance planning, established federal contract vehicles, and experience serving 39 O&M locations across 35 military bases in the U.S., Japan, and South Korea. |
Federal facilities have to run reliably under demanding conditions. From military installations and medical clinics to administrative offices and housing, these facilities support vital missions every day.
For that reason, federal agencies must evaluate government facilities management partners on consistent execution, regulatory compliance, and sustained performance.
Agencies need an operations and maintenance (O&M) partner that has a proven track record of delivering results at scale. That’s why HHS designed our government division around that expectation.
As a GSA Multiple Award Schedule contract holder and Defense Health Agency contract partner, we support federal facilities through structured processes, standardized operations, and continuous improvements that keep them performing at their best every day.
We recognize that every federal facility has unique operational demands. A medical clinic requires different maintenance priorities than a warehouse, while housing facilities and base operations each introduce their own infrastructure requirements. Instead of applying a one-size-fits-all model, HHS develops a deep understanding of each facility's systems, assets, and operational priorities, then builds a tailored solution from standardized components that ensure reliable results.
Our process starts by identifying every system and component. We evaluate existing building systems to determine what each needs, what depends on it, and which assets are mission-critical. From there, facilities are prioritized by criticality, so maintenance goes where it matters most instead of chasing failures as they happen.
This structured methodology also includes work management improvements that increase visibility across the facility portfolio. Consistent process execution enables preventive maintenance activities, monitoring of ongoing work, and improves reliability in both operations and maintenance. HHS approaches government facilities management as an integrated operational system that supports facility-wide performance.
Every federal installation operates under strict performance expectations, so our process adapts to each site and builds a foundation for continuous improvement over the life of a contract.
At HHS, we know that federal agencies need contractors to understand the procurement environment, regulatory codes, and standardized operating procedures that govern contract execution.
That’s why we strive to consistently meet these expectations through established federal contract vehicles and compliance infrastructure. We hold a GSA Multiple Award Schedule under 03FAC Facilities Maintenance and Management (Contract 47QSHA20D000V), providing agencies with an established procurement pathway for facilities support services.
HHS has also secured access to multiple Defense Health Agency operations and maintenance contract vehicles, expanding our ability to support federal healthcare facilities through full-service O&M, incidental repair, and minor construction. These contract vehicles consist of:
These contract vehicles support a standardized operational framework built around regulatory code compliance and documented procedures. Repeatable processes enable consistency across locations and support quality, accountability, and operational transparency throughout the contract.
This infrastructure allows us to focus on executing facility operations while adhering to federal standards and agency expectations. Rather than relying on individual site practices, we have built operational consistency into the delivery model.
We have plenty of experience delivering quality solutions across multiple facilities, locations, and operational environments. Our 19,000 team members and 1,400 managers serve 750 customers worldwide while covering more than 110 million square feet.
Currently, HHS Government supports 39 operations and maintenance locations across 35 military bases in the United States, Japan, and South Korea. To keep service consistent across all three countries, we’ve implemented standardized systems, disciplined execution, and processes that remain effective regardless of facility type or geographic location.
Equally important is what happens after implementation. Companywide, HHS proudly maintains a 97% client retention rate, reflecting our commitment to long-term relationships and sustained operational performance.
One key driver of this success is Continuous Process Improvement (CPI). The team at HHS regularly reviews workflows, identifies opportunities for improvement, and refines processes throughout the contract. Lessons learned at one location can inform improvements across our portfolio, creating efficiencies that benefit multiple facilities.
Our ongoing evaluation supports everything from maintenance coordination to operational reporting, letting teams adapt without compromising consistency. For organizations responsible for base operations support, HHS’ ability to improve while maintaining compliance is just as valuable as our technical capabilities.
To us, scale is about more than the number of facilities we support; it's about maintaining the same level of performance whether managing a single installation or dozens of locations spread across countries.
Our government division leverages standardized processes, established contract vehicles, and experience supporting facilities across multiple countries.
Want to see the full scope of HHS’ government O&M operations?
The HHS Government O&M Capabilities Statement provides additional details on supported facility types, contract vehicles, certifications, and federal experience. Get the guide to explore how we empower operations across military bases, healthcare facilities, administrative buildings, housing, and other federal environments.
To learn more about our approach to government facilities management and federal O&M services, you can also explore our Government O&M services page.
What contract vehicles does HHS hold for federal facility O&M?
HHS holds a GSA Multiple Award Schedule under 03FAC Facilities Maintenance and Management (Contract 47QSHA20D000V) and multiple Defense Health Agency O&M MATOC vehicles, including DHA Texas Region, a DHA O&M MATOC under Solicitation W9127S24R6002, the DHA O&M MATOC pool associated with W912DY22R0004/W912DY25D0061, and the DHA Oʻahu Region MATOC under Solicitation W91278-22-R-0027 and Contract W91278-23-D-0030. These vehicles provide established pathways for full-service O&M, incidental repair, and minor construction support.
How many federal facilities does HHS currently support under O&M contracts?
HHS currently supports 39 operations and maintenance locations across 35 military bases located in the United States, Japan, and South Korea.
What NAICS codes does HHS support for government facility contracts?
HHS supports several federal contracting classifications, including 236220 (Commercial and Institutional Building Construction), 561200/561210 (Facility Support Services), 561720 (Janitorial Services), 561990 (Other Support Services), and 722310 (Food Service).
Does HHS's government O&M scope include both healthcare and non-healthcare federal facilities?
Yes. We work across a wide range of federal environments, including base operations, hospitals, medical clinics, administrative buildings, housing facilities, and warehouses, providing comprehensive operational support across facility types.