HHS

Housekeeping Services


Excellent Guest Satisfaction Outcomes

Our approach to luxury cleaning is hospitality-focused and customer-centered. We consistently provide impeccable cleans which creates an ambiance guests will want to revisit. Our highly trained team members are supplied with comprehensive customer service training to further enhance the guest experience by truly encompassing a hospitality approach to service.

Professional On-Site Leadership

Our highly engaged on-site leadership teams have been trained in Disney Institute© Leadership practices and have implemented these programs to create a dynamic work culture. By engaging our leaders we have been able to streamline our processes and ensure a consistent clean each and every time.

Motivated Frontline Team Members

Our team members are the foundation HHS is built on; that’s why we are committed to providing them with the tools they need to succeed. Every team member is supplied with industry-leading hospitality training and development, substantial company resources, and incentive programs that ensure team members are motivated and rewarded for their diligent and high-quality work.

Customized Systems

We know that no two resorts are exactly alike, and it is important that each housekeeping program be tailored specifically to the needs of each partner. With this in mind, we begin each new partnership with a comprehensive, on-site start up.

Our systems are built to meet and exceed expectations. Each team member must know how to systematically clean each and every area of the resorts and must implement this system each and every day. Since the HHS approach is designed to be systematic and ensure success, we always begin training by starting from square one. This will eliminate any erroneous information and bad habits that have been developed.

Advanced Communication Techniques

Our proprietary, industry-leading technology, enables our teams to effectively streamline communications between front of the house and back of the house teams to ensure quick response and release of clean rooms. By maintaining digital logs of our progress, our teams are able to easily identify seasonal, daily and hourly housekeeping trends, as well as trends per individual team member.