HHS COO Bobby Floyd has an article featured on FacilityCare.com, in which he discusses creating a housekeeping team that takes pride in its work and the benefits of doing so.
From the article, The Benefits of Instilling Pride in Your Housekeeping Team:
“. . .If you can inspire within them an understanding that they fit into a bigger purpose — that they are contributing to a safe environment where patients are healing — then they are going to go above and beyond their daily responsibilities and put patient needs above their own.”