Environmental Services (EVS)
Excellent Patient Satisfaction Outcomes
We apply our extensive experience in acute-care support services and hospitality, drawing on proven principles developed by Studer Group and team-building methodologies from the Disney Institute.
On average, within the first 12 months of implementing our programs, our acute-care hospital partners can expect to see an HCAHPS Top Box increase of seven percentage points with respect to patient room and bathroom cleanliness. After that, we continue to hone our service delivery for the patients at your facility, steadily improving your Top Box results.
Multi-tiered Infection Prevention Programs
We approach our infection prevention by breaking it down into six components:
- Changing the culture of the EVS team
- Training the team
- Using the right tools
- Proactively communicating everyday
- Validating results
- Continually developing best practices
We know that no two communities are exactly alike, and it is important that each housekeeping program be tailored specifically to the needs of each facility. Using data gathered from our partners, we have developed a master productivity schedule that identifies the time necessary to clean each area—down to the minute. This blueprint is the foundation of a successful housekeeping program.
Professional On-Site Leadership
Our experience has proven that a robust on-site management team positively impacts frontline team members, provides better service for hospital staff, visitors, and patients, and improves your financial performance.
Motivated Frontline Team Members
We provide each team member with the tools for success: industry-leading training and development programs, substantial company resources, and incentive programs ensure that they are motivated and rewarded for excellent work.
We backup all our performance claims by establishing concrete benchmarks and goals for all elements of service.