Multi-tiered Infection Prevention Program
All of our systems, programs, and processes are geared toward creating a safe environment. Our proactive approach to infection prevention is the foundation of the services that we provide, and we break our program down into seven components:
- Changing the culture
- Training the team
- Using the right tools
- Proactively communicating
- Ensuring proper cleaning chemical protocols
- Validating results
- Continually developing best practices
We know that no two communities are exactly alike, and it is important that each housekeeping program be tailored specifically to the needs of each individual senior living community. With this in mind, we begin each new partnership with a comprehensive, onsite start up. A strong departmental blueprint is the foundation of a successful housekeeping team.
Our systems are built to meet and exceed survey guidelines. Each team member must know how to systematically clean each and every area of the community, and must implement this system each and every day. Since the HHS approach is designed to be systematic and ensure success, we always begin training by starting over from square one. This will eliminate any erroneous information and bad habits that have been developed.
Motivated Frontline Team Members
HHS works to set department grades for training instructors. This will allow frontline team members the opportunity for career development. We always looks for frontline team members who show a willingness and ability to “step up” into supervisory roles. Trained supervisors are assigned to run special project crews, weekend supervision, substitute for assistant managers, and may even attend the HHS management training program in Houston, Texas. We are proud of the many examples of hourly team members who have advanced into HHS management careers.
Excellent Resident Satisfaction Outcomes
Our approach in managing what is important to your residents is consistent with the manner in which we came to understand your outsourcing expectations. We ask, we listen and we respond with a personalized plan. Within the first month of service, each resident will be interviewed in regard to housekeeping special requests. We will document and implement those special requests, interviewing each new resident at their first housekeeping service.
Getting to know individual residents and understanding their specific needs and comfort levels allows us to build a service program that produces a positive impact on resident satisfaction. The better we know and understand each resident, the better we can serve and accommodate their every need.
Professional On-Site Leadership
A vital aspect of our program is our emphasis on getting direct feedback from residents about their satisfaction with the cleanliness of their environment. Our management team implements a rounding schedule that involves all housekeeping managers. Our team will be rounding the community to speak with residents every day to evaluate our performance.