Passenger Services Icon Passenger Services

Passenger Services

Professional, courteous customer service that caters to passenger safety

Our approach to passenger services is centered around passenger safety. Our comprehensive training programs equip the team with skills for hospitality-driven communication techniques, knowledge of regulatory operational standards, as well as detailed information regarding airline-specific protocols. This ensures that passengers’ questions and needs are properly heard and addressed from the moment they check-in to the time they board the aircraft. At HHS, we are dedicated to providing professional interactions that not only reflect the values of your airline, but also bring efficiency to the whole passenger service experience.

Meeting Your Goals

No matter if the team is interacting with passengers at the check-in counter, baggage claim, or boarding area, we strive to guarantee that the team is well-equipped with the skills needed to provide exceptional customer service.

With HHS as your passenger services partner, you can expect:

  • Mandatory trainings that focus on soft skills, customer service, and airline-specific hospitality requirements
  • Daily inspections to ensure dress code is being upheld and team members are maintaining a professional appearance
  • Continuing education that guarantees team members are properly trained to handle any situation that may arise
Build a Comprehensive sUPPORT sERVICE Solution

Discover how HHS’ passenger services can improve your customer service

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