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Equity, & Inclusion

Our Commitment to Diversity, Equity, and Inclusion

At HHS, we strive to build an inclusive environment where all team members feel valued, heard, and respected, and where everyone can be their true, authentic selves. We celebrate the unique skills, life experiences, and heritages that make us diverse.

Through servant leadership and our OneHHS philosophy, we empower our teams and communities to grow and succeed.

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Making Progress

HHS is committed to modeling diversity and inclusion throughout our organization and creating an equitable workplace for all.

While there is still a lot of progress to be made, we’re focused on making strides in creating support programs, reviewing our policies, rolling out DEI training, and identifying and confronting unconscious biases that interfere with inclusiveness.

Download Our 2022 Social Responsibility Report
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Career Opportunities

Take the next step in your career with a fast-growing company that’s dedicated to team member development and growth.

Explore Open Positions

Meet Our DEI Team

Melissa Terry, Co-chair


Melissa has worked in corporate event planning, executive personal and professional development, political campaigns, physical therapy, and as a tour manager for a record label. Most recently, her work has been centered in the nonprofit world where she works to influence the foster care system and serve under-represented and under-served populations. Yet, the hardest job she has ever loved is raising her four unique, spirited children. She has been married to the love of her life for 16 years.

Elena Sprick, Co-Chair

Vice President, Internal Communications & Development

Elena Sprick joined HHS in 2015 and oversees HHS’ strategies and initiatives for internal communications, learning and development, and DEI. Her goal is to deliver effective communication and training that fosters an inclusive company culture. Elena has also held roles with HHS in marketing. Prior to HHS, Elena gained experience in the fields of marketing and international higher education. She also spent several years living in Peru, South Korea, and the Czech Republic, where she provided English language instruction to students of all ages. She earned a Bachelor of Science in Media Studies from the School of Journalism and Mass Communication at the University of Colorado, Boulder.

Holly Heldenfels, Secretary

Communications Associate

Holly was born and raised in Texas and earned her bachelor’s degree in Communications from Texas A&M University. She started working at HHS in 2021 as a communications associate and enjoys getting to know HHS team members all over the country and writing their stories. Holly has been involved in social justice advocacy in her personal life for almost a decade and has been a foster parent for four years.

Stacey Allen

Vice President, Culinary

Stacey Allen joined HHS in 2020 as Vice President of Culinary for the West Division, bringing with her over 25 years in the healthcare contract food service industry. She is passionate about improving the patient experience and, as a dietitian, knows the healing power of food. Stacey received her Bachelor of Science and Master of Science in Nutrition from Texas A&M University.

Garrett Beck

Director, EVS

Garrett Beck started working at HHS in January 2022 and serves as director of environmental services at Fawcett Memorial Hospital. He served on the DEI council in a previous role at another organization and immediately joined the DEI council at his current facility upon his arrival. Garrett is currently working towards earning his bachelor’s degree from Southern New Hampshire University.

Tiffany Birdwell

Vice President, EVS

Tiffany Birdwell has worked for HHS for seven years. She double majored and earned Bachelor's degrees in Child Learning and Development and Psychopathology and Psychology, and also earned a Master of Business Administration. Tiffany has had a wide range of experience with HHS, beginning as a housekeeper and working her way up to her current role as a vice president of EVS. This experience has given Tiffany the opportunity to work with people from a variety of backgrounds and cultures.

Alyson Crawford

Vice President, Culinary

Alyson Crawford was born as Chad and raised as a boy in East Texas. She found a love for hospitality during a 13-year career in the restaurant industry. She joined HHS in 2020 as a Patient Services Manager at a hospital in East Texas, and from there was quickly promoted to Director, followed by System Director and then Vice President of culinary operations. While working at a behavioral hospital with HHS, Alyson had the opportunity to interact with many residents who were members of the LGBTQIA+ community and were openly confident about who they are. This inspired Alyson to be open about her own truth, and she transitioned in 2021. She hopes to help show kids who are struggling that they are not alone in the world. Alyson attended Angelina College and Kilgore College and studied music and accounting.

Tonya Spada-Dixon

Market Director, Culinary

Tonya has been in the healthcare industry for 26 years. She began her career as a Registered Dietitian in senior living before moving to acute care, where she focused on oncology and critical care nutrition. She was the clinical nutrition manager at the Conemaugh Health System, and after HHS began providing food service for the health system, Tonya was promoted to Director of Food and Nutrition. Recently, Tonya was promoted again to Culinary Market Director of the Conemaugh Health System. She earned a Bachelor of Science in Dietetics from Indiana University of Pennsylvania and is the mother of two daughters, Samantha and Sophia.

Jaime Garza

Director, EVS

Jaime Garza started working for HHS in 2019 and currently serves as the director of EVS for Rio Grande Regional Hospital. Since joining the company, he has excelled at championing HCAHPS and floor maintenance programs. Jaime earned a Bachelor's degree in Business Administration from the University of Texas at Brownsville. He was born in Mexico and recently became a United States citizen. He currently resides in McAllen, Texas, with his wife and two children.

Marta Hernandez

Vice President, Culinary

Marta Hernandez joined HHS in 2014 as the Vice President of Culinary, bringing more than 30 years of expertise in culinary and retail operations. Marta started in the culinary industry as a sous chef at a gourmet supermarket in Miami Beach. While there, she worked her way up to a management role and then went on to serve as a corporate chef and director for several culinary support service companies. She has experience in high-end retail food management and catering, high-volume/high-end restaurant management, quick-serve multi-unit management, and corporate dining. She has a passion for food and teaching team members how to make great food and deliver great service. She attended the Culinary Institute of America and Johnson and Wales University, and she studied business at Rutgers University.

Latrice Johnson-Manlove

Director, EVS

Latrice Johnson-Manlove currently serves as director of environmental services in Fort Worth, Texas, at John Peter Smith Hospital. Latrice began her career with HHS as a housekeeper and has also worked as a supervisor and assistant director prior to her most recent promotion. She has worked in customer service in the education industry as well as for the U.S. Army. Latrice earned a Bachelor of Science in Social Science. She has traveled extensively all her life and prides herself in her ability to relate to nearly anyone she encounters. She enjoys promoting understanding and acceptance in the workplace and in her personal life.

Karen Miniex

Contract Manager

Karen Miniex began working for HHS as a contract manager in 2021, bringing with her a wealth of legal knowledge and business acumen from more than 20 years of professional experience. She is a proud graduate of Florida State University and the University of Michigan Law School. In 2019, Karen was recognized as one of the Top 50 Multicultural Lawyers by The National Diversity Council. Though incredibly accomplished professionally, Karen describes being an involved mom as her most important role. She lives in Houston, Texas, and enjoys helping her 10-year-old son pursue his passions in martial arts, track and field, and tennis.

Tracy-Ann Mitchell

Director, Culinary

Tracy-Ann Mitchell joined HHS in 2017 as a sous chef in West Virginia. She was promoted to chef/production manager early on and now serves as a culinary director. Tracy-Ann graduated from Johnson and Wales University in Charlotte, North Carolina with a Bachelor’s degree in Food Service Management. While in college she got to know people from all over the world through her involvement in student groups and her work as a barista. Tracy-Ann was born and raised in Jamaica and she and her husband have one daughter.

Terrance Newson

Executive Vice President, Environmental Services

Terrance Newson began working for HHS in 2011 in Jacksonville, Florida, and currently serves as the Executive Vice President of Environmental Services. Since joining the company, Terrance has excelled at championing HCAHPS, floor maintenance programs, and leading large system initiatives. Terrance has previously served in managerial roles spanning Florida, Missouri, Mississippi, Arkansas, and Minnesota before being promoted to Vice President in 2019. Terrance earned a Bachelor of Arts in Sociology from Tougaloo College in Jackson, Mississippi, and currently resides in Florida with his wife, Markeshia, and daughter, Dakota.

Amber Robinson

Director, Laundry

Amber Robinson serves as a laundry facility director in McComb, Mississippi. She joined HHS in 2016 and previously worked as a linen utilization manager and an EVS supervisor before taking on her current role. Amber was born and raised in Mulberry, Florida, and has been married for 11 years. She is currently completing coursework to earn a Bachelor's degree in Business Administration. Amber is passionate about travel and exploring cultures beyond her own.

Mike Sellge

Director, Resorts

Michael Sellge began working for HHS in 2019 as the director of housekeeping for Wyndham’s Great Smokies Lodge in Sevierville, Tennessee, which has earned the HHS Resort Team of the Year title two years running. Mike brought with him 25 years of experience as a general manager with Marriott International, Bluegreen Vacations, and Wyndham Vacation Resorts. He has served on diversity and business councils and has trained on unconscious bias in order to better understand how to be an inclusive manager. As an immigrant who became a United States citizen as a teenager, Mike has a special awareness of the importance of DEI. Mike and his wife, Laurie, have raised two children, and maintain a strong commitment to work/life balance.

Scott Thornton

Vice President, Business Transformation

In his role as Vice President of Business Transformation, Scott Thornton collaborates with all HHS divisions to bring innovative technology and systems into HHS partner facilities. Scott's previous positions with HHS include director of EVS and assistant director of marketing. Prior to working at HHS, Scott was co-chair of the DEI council for an 11-hospital system. Scott earned a Bachelor of Science degree in Applied Sociology from Texas State University.

Erva Trotter

Director, EVS

Erva Trotter group up in a military family. He was born in Germany and quickly learned how to adapt in many different cultures as his family moved around throughout his childhood. Erva began working for HHS in 2008 as an assistant director and currently serves as the senior executive director at the University of Colorado Hospital in Denver, Colorado. Erva earned his Bachelor's degree in Business Administration from Sam Houston State University.

Bobby Floyd, Executive Sponsor

Chairman & Chief Executive Officer

Bobby Floyd joined HHS in 2010 and has held positions in both operations and business development capacities. Throughout his tenure as COO and later CEO of the Healthcare Division, he helped the company maintain a 97 percent account retention rate and sustain a 15 percent annual growth rate. Under his guidance, HHS University was created, new technology programs and initiatives were launched, and HHS’ first international partnership was established.

Currently, Bobby serves as HHS’ Chairman and Chief Executive Officer, overseeing the day-to-day operations of HHS. He focuses on expanding HHS’ technological and corporate initiatives while developing a cohesive OneHHS organization across all divisions. Bobby also leads the effort in sustaining and improving the company’s culture through an emphasis on HHS’ values of diversity and inclusion. Becker’s Hospital Review recognized him on their Rising Stars: 90 Healthcare Leaders Under 40 list for the last two years. He graduated from North Carolina State University with a Bachelor of Science in Business Administration.

Lisa Molnar, Executive Sponsor

Chief Human Resources Officer

Lisa Molnar joined HHS in 2003, serving as a patient advocate at a healthcare facility in Alabama. In 2005, Lisa transitioned to corporate services under human resources and employee benefits. Over the last 18 years, she has continued to develop her knowledge and advance her career in human resources, risk management, and employee benefits. As a result of her leadership and compassion in her areas of expertise, she has quickly moved up the ranks to her current role as Chief Human Resources Officer.

Lisa oversees all human resources, employment liability, employee benefit programs, time and attendance, payroll, recruiting, and learning and development for HHS’ business within the United States. She earned her Bachelor of Science in Emergency Medicine and Business Administration from the University of Alabama at Birmingham and holds multiple human resources and insurance designations including SPHR, ARM, and CEBS.

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