Displays of Care and Empathy Beyond Serving a Meal at Mercy Health-West

In the midst of busy routines at Mercy Health – West Hospital, the Dietary Department recently delivered a powerful reminder of our core mission. Their compassionate response to a family in need went beyond simply providing a meal; it demonstrated the heart of our team members.

The Heart of Compassion

One day in January, the Dietary Department witnessed a family facing a difficult situation. A patient had just undergone surgery, and his wife and two young children were at the hospital. As the family prepared to leave, hungry and without enough money to pay, they entered the cafeteria.

What followed was an act of incredible compassion. Several food service staff members, stepping beyond their roles, pooled their own money to buy the family food. They also gathered non-perishable items and leftovers from the kitchen to ensure the family had enough. The impact was immediate and powerful. According to the award submission, the family was "overjoyed and tearful" by the team's kindness, especially given their struggles with food insecurity. In that moment, the team provided more than just sustenance; they offered tangible support and heartfelt care.

Living Our Mission, Creating Ripples

The team's actions illustrate that healing extends beyond the patient to their family and community. It's a powerful reminder that human connection and kindness are integral to care.  

Like ripples spreading from a stone dropped in water, the team's compassion reaches further than the immediate situation. This story inspires those who hear it, reinforcing our ability to make a difference. It strengthens team bonds, cultivates pride, and reaffirms to our patients, community, and stakeholders that Mercy Health is an organization built on genuine care.

Celebrating Our Shared Humanity

This Sunshine Award celebrates the entire Mercy Health – West Hospital team. It reminds us that even in a busy healthcare environment, simple acts of compassion hold immense power. It honors the food service team and all who choose connection, kindness, and making a difference, one act at a time.