As the coronavirus (COVID-19) continues to spread, we at HHS are committed to using our position in healthcare environmental services to help fight the transmission of this virus and to provide education to our greater community to help them do the same. 

To all of our team members, customers, and partners, know that we take our role in containing this pandemic seriously and are doing everything within our power to control the spread. The health and safety of our communities has always been our highest priority, and we are actively taking steps to ensure our residents, patients, and guests are receiving the highest level of care. 

There are a number of steps that we are taking as a company to manage our response to COVID-19, including:

    • Carefully monitoring updates from the Centers for Disease Control, the World Health Organization, and other regulatory bodies, and communicating all updates to our on-site leadership teams. 
    • Maintaining close communication with every HHS leader and facility partner to ensure all necessary precautions are taken, local policies are followed, and procedures are implemented.
    • Refocusing our teams to support the areas where they are most needed, such as performing more frequent rounds disinfecting high-touch and public areas.
    • Holding regular calls with all of HHS leaders to discuss updates led by HHS CEO Bobby Floyd.  
    • Establishing site-specific contingency plans for staffing, including reallocation of existing resourcing in the event of shortages and/or surges in patient volume, as well as leader backfills in the event an HHS manager becomes ill.
    • Refocusing our teams to support the areas where they are most needed, such as performing more frequent rounds disinfecting high-touch and public areas.
    • Repurposing corporate office staff to be regional recruiters, targeting key markets and businesses that are currently laying off staff in an attempt to fill our recruiting pipelines with qualified candidates. Alerting unemployment agencies in our markets that we have jobs available. 
    • Monitoring staffing and supply levels corporately, allowing us to troubleshoot on behalf of facility leaders, and promptly react to any shortages.
    • Eliminating self-serve dining options and reducing the maximum capacity of our cafes.
    • Providing continuing education and training regarding the latest developments on COVID-19 and infection prevention practices.
    • Maintaining contact with our vendors and suppliers and developing contingency plans to ensure consistent access to all necessary disinfectants and supplies. 
    • Eliminating unnecessary travel of our management team and encouraging employees to drive rather than fly when possible.
    • Requiring all corporate personnel to work from home with the exception of key personnel to support our operations.
    • Instructing team members to stay home if they or a family member feel sick.

All of our leaders and staff are taking extra precautions to limit the spread of the disease. This includes ensuring compliance with infection prevention practices, focusing on cleaning in dedicated areas, allocating staffing where it is most needed, and educating our teams on the precautions they should take to protect themselves and others. We have an extensive training program designed around these types of isolation cases and continue to provide training to managers and team members to support the health of our team and the patients we serve. 

It’s vital that we make every effort to ensure our teams, patients, customers, and all of the individuals who enter our facilities are kept safe. I am thankful for all of our hard-working leaders and team members around the world who continue to keep us safe and well cared for during this time.


Bobby Floyd, HHS CEO