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November 7, 2023

Building Lasting Partnerships: How HHS Prioritizes People in Business

In facility support services, it's easy to become consumed by the intricacies of technology and the complex methodologies of staffing. Yet, at HHS, we understand that true success is rooted in more than just processes. Our organizational culture is defined by our core values and the dedicated individuals who embody these principles. 

Our people-centric emphasis is not just a philosophy; it is a fundamental aspect of our daily operations. It shapes how we engage with our team members, strategic partners, and, most importantly, our customers.

Four fundamental principles define HHS' distinctive approach:

  • Valuing people
  • Cultivating relationships
  • Fostering collaboration
  • Achieving shared success

These principles form the foundation of our organization and position us as an industry leader, ensuring the delivery of exceptional services and establishing long-lasting partnerships. Here’s the impact of our people-centered principles: 

Valuing People
At our core, we prioritize people. When our team members feel valued, acknowledged, and connected to a larger purpose, their dedication knows no bounds. This dedication to exceeding expectations supports our exceptional service delivery, setting us apart in the industry. Our OneHHS Philosophy is the foundation of this culture, uniting our global workforce under shared values, culture, and guiding principles. This philosophy strengthens our collective culture and commitment to excellence, creating a consistent culture across our customer base while enhancing the team member experience.

Cultivating Relationships
In sales, numbers can sometimes overshadow relationships. However, our perspective is different. For us, every sales interaction is an opportunity to understand more about the people and the objectives that are critical to their business. We are not merely service providers; we consider ourselves partners in our customers' journeys. By centering our sales process around people, we ensure that our partnerships are built on trust, understanding, and mutual respect, laying the foundation for long-term and sustainable relationships.

Fostering Collaboration
When onboarding new businesses, we remind ourselves that behind every contract lies a team, a vision, and a set of goals. Transitioning isn't just about implementing processes the “HHS Way”; it's about integrating the shared vision and mission of both organizations. By focusing on the individuals behind the contracts, we ensure seamless transitions, fostering a sense of belonging and collaboration right from day one.

Achieving Shared Outcomes
Our commitment to people extends to the very outcomes we aim to achieve. Instead of simply delivering services, we strive to create shared successes. This approach means aligning our objectives with our customers and treating their goals as our own. By doing this, we ensure mutual satisfaction and pave the way for quality outcomes.

While facility support services can often be viewed through the lens of efficiency, processes, and performance metrics, it’s the people who make all the difference. HHS thrives on the interactions created by genuine relationships, respect, and a shared purpose. As we look towards the future, we remain steadfast in our belief that the key to sustainable growth and lasting partnerships lies in our people-first approach. It's about more than just business; it's about personal connections.

Tag(s): Leadership

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