HHS

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Our Leadership


Joe Terry

Chief Executive Officer, Chairman

Joe Terry, CEO, leads the strategic direction of HHS, focusing on integrating service line offerings and laying the foundation for its expansion efforts into new service offerings, industries and markets. Terry graduated with a Bachelor of Science in Finance.

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Bobby Floyd

Chief Operating Officer

Bobby Floyd joined HHS in an operational capacity, eventually shifting into a business development role with a focus on expanding service lines. He crafted and led a company-wide customer satisfaction initiative, which helped HHS reach the best satisfaction results in the organization’s history. Currently, Floyd serves as Chief Operating Officer, providing leadership and helping to ensure operational consistency and integrity for each service line. In addition, he oversees the HHSU management development and training programs. He also works directly with job site managers to implement and improve processes and systems and to help increase customer satisfaction at HHS’ partner facilities. Floyd graduated from North Carolina State University with a Bachelor of Science in Business Administration.

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Chris Nines

Chief Financial Officer

Chris Nines joined the HHS family after more than 20 years of experience in finance, operations, investor relations, and business development. Prior to his role at HHS, Nines served as the Chief Financial Officer for a public company where he led acquisitions for real estate and oil and gas of more than one billion dollars. In addition to his expertise in finance, accounting, and acquisitions, he has a very strong background in strategic and financial planning, investor relations, and improving operational efficiency. Nines has served on several charitable boards, including United Way, the American Heart Association, and the Children’s Museum Board. His educational achievements include earning a Master’s in Business Administration from the University of Notre Dame and a Bachelor of Business Administration in Marketing from the University of Wisconsin-Milwaukee. 

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Brian Weed

Chief Growth Officer & Managing Partner

Brian Weed has more than 20 years of experience in facilities management, environmental and food services, start-ups, progressive retail, sales, and entrepreneurial success in executive management. As Chief Growth Officer, Weed oversees sales and marketing efforts for all HHS brands and subsidiaries. Previously, Weed served as President of HHS’ Central Group, managing partnerships throughout the Gulf Coast and Midwest, and supporting six division vice presidents. Weed studied healthcare administration at the University of Phoenix.

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Brad Spry

President, Corporate Development

Brad Spry began and has spent a majority of his career with HHS in the state of Texas. He started as an Assistant Director in Galveston and then quickly became the Director of Environmental Services for one of the company’s oldest accounts in Houston. Once there, Spry excelled in all areas of operations, and in 1993 he became Vice President for the region. Over the following decade, his expertise in customer satisfaction, management recruitment, and sales led to record sales and propelled Texas to become the state with HHS’ largest customer base, and Spry was promoted to region President. Now, as an executive and owner, Spry has taken on the role of President of Mergers and Acquisitions, wherein his industry experience and dedication are able to help ensure that HHS continues to grow, thrive, and expand into new markets. He graduated with a Bachelor of Business Administration from Colorado State University.

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Danny Bradford

President, Resorts and Hospitality

Danny Bradford joined HHS in December 2017 as the President of Resorts and Hospitality, where he oversees operations and partner relationships. Bradford brings with him extensive experience in the resort and hospitality industry, specifically in Florida, where he ran a small vacation rental company on Florida’s Emerald Coast. There, Danny acted as the Chief Operating Officer, establishing day-to-day processes necessary for running the business. Most recently, Bradford served as Chief Financial and Operating Officer at an energy consulting firm with a focus on municipal energy conservation measures. Prior to that, Bradford spent six years in the aerospace and defense industry where he led various programs, including design projects for unmanned aircraft and for cargo handling systems for military transport aircraft. Bradford’s strengths lie in developing operational and financial oversight for emerging small businesses and focusing on growing and building strong, productive teams. Bradford earned a Bachelor of Science in Aerospace Engineering from Auburn University. 

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Rob Bride

President, Environmental Services, Healthcare

As President of Environmental Services, Robert Bride manages and mentors HHS’ operational executives to help them build high-performance housekeeping teams that meet partner goals for quality, cost, and efficiency. Prior to joining HHS, Bride gained experience in the role of Vice President of Operations in the casual dining industry, and in the roles of EVS Director and Assistant EVS Director at multiple Florida facilities.

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Lyndsey Deano

Executive Director, Experience Quality

As the Executive Director of Experience Quality, Lyndsey Deano works with HHS accounts across the United States to deliver unparalleled service and quality to patients, guests, and hospital staff. Deano is committed to the improvement of every patient’s experience and achieves this by utilizing evidence-based research and professional development strategies to improve team member trainings and create new initiatives centered around customer service. She works closely with on-site management and hourly personnel to drive optimal HCAHPS results and to ensure all cleanliness goals are achieved. Before joining HHS, Deano worked in marketing and promotions where she developed her strong customer service skills. She earned a Bachelor of Science in Marketing from Louisiana State University.

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Steve Jourdan

Founder & CEO, Bedwatch

Steve Jourdan is a recognized leader and entrepreneur with a passion for developing technology solutions that empower people. As an IT leader for a national contract service company, Steve drove innovation across all areas of the company and managed the implementation of a cultural shift in the way the organization utilized technology, with a company-wide move to cloud computing.

Jourdan’s ability to identify cultural and technological shifts in the industry and determining how these new innovations can be applied directly to real-world business problems has lead to the evolution of the core business, as well as the creation of healthcare technology start-up, BedWatch®. Jourdan is a Microsoft Certified Systems Engineer (MCSE), and has several patents pending for innovative technology inventions around patient flow technology designed and developed for BedWatch. He excels at developing and empowering teams to achieve high levels of success, and is adept at building business strategies designed to realize a specific vision.

BedWatch was recognized as the most innovative technology product in Austin, Texas, by the Greater Austin Chamber of Commerce in 2011, beating competitors like Dell and National Instruments. Prior to founding BedWatch in 2010, Jourdan had started and operated several businesses in the areas of consulting, retail, and landscaping. He graduated from the University of Texas at Austin with a Bachelor of Science in Communications.

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David Kraeger

President, Patient Transportation & Linen Utilization

With over 30 years of healthcare experience, David Kraeger has an in-depth understanding of how support services impact patient throughput. As the President of Patient Flow and Linen Utilization, Kraeger creates opportunities to directly impact facility revenue and expenses by utilizing cloud technology. In addition, he gives facilities an ability to increase their efficiency by transforming weak areas in system processes. Through improved reporting, notifications, and labor management, Kraeger has streamlined patient flow with his industry-leading solution, SureTurn, and has increased bed availability for HHS’ partners. These improvements have driven reductions in “Left Without Being Seen” rates, emergency department hold hours, and clinician overtime, while increasing the number of OR cases, radiology procedures and new admits, without increasing a facility’s current spend for clinical labor. Patient and clinical staff satisfaction have also improved, which is in line with HHS’ key focus on creating a better financial picture for our partners.

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Bruce Moore

President, Information Systems

After attending the University of Texas, Bruce Moore embarked upon a successful career in the entertainment industry until retiring in 2000 to pursue a career in information systems. During his tenure as President of Information Systems, he has worked with dozens of healthcare facility IT departments in developing secure and efficient installation and support procedures for a variety of automated systems. In addition to overseeing the day-to-day IT operations for HHS, Moore leads a team of mobile, web, and Salesforce developers in creating cutting-edge solutions designed to reduce the administrative load on HHS managers, giving them more time to focus on their role and keep their customers happy.

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Dirk Noteboom, R.D.

President, Culinary

Dirk Noteboom brings more than 30 years of progressive and diverse experience as a Registered Dietitian to HHS. Over the course of his career, he has worked in self-operations and has held a variety of leadership roles in the contract management sector. In his nearly five years with HHS, Noteboom has successfully grown the HHS Culinary division, developing and leading a team of passionate individuals who care for clients across the country every day. He embraces a team approach for both customer satisfaction and operational excellence, while pursuing innovative ideas, which allow for exceptional returns for partners and growth within the industry. Noteboom graduated from Louisiana Tech University in Ruston, Louisiana, with a Bachelor of Science in Dietetics.

Connect with Dirk Noteboom, R.D. on LinkedIn

Keith O’Neill

Owner

Keith O’Neill has more than three decades of experience in the foodservice and healthcare industries as both an executive and as a registered dietitian. O’Neill works closely with HHS’ partners to develop and deliver the highest quality culinary and hospitality programs available in the senior living and long-term care arenas. In 2010, O’Neill teamed up with HHS to launch HHS Culinary, with the goal of getting back to his foodservice roots and providing healthy, locally sourced, high-quality dining options. O’Neill is a graduate of Marywood University with a Bachelor of Science in Dietetics.

Connect with Keith O’Neill on LinkedIn

Kevin Svagdis

President, Senior Living

Kevin Svagdis joined HHS with more than 30 years of experience in food and environmental services, with the past 14 years focused specifically in the senior living industry. As President of Senior Living, Svagdis works closely with clients to address their critical business issues while creating a first-rate lifestyle experience for residents. He has a focus for people development and a passion for attracting and retaining the best people in the industry. He has served as a former board member of Global Aging Network and former Chairman of the Leadership Circle of LeadingAge. Svagdis earned a Bachelor of Arts in Business Administration from the University of Massachusetts Boston.

 

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Paul Torres

Chief Strategy Officer and President, Integrated Facilities Management

Paul Torres serves as Chief Strategy Officer and President of Integrated Facilities Management (IFM) for both commercial and government sectors, which includes facilities management, biomedical engineering, and Enhanced Asset Management©.

Torres is a recognized subject matter expert in asset management and manages the multi-billion dollar real estate and asset portfolio under HHS advisory.

As part of the comprehensive program that helps facilities better manage all traditional aspects of their healthcare system and campus, he has also created unique differentiators for traditional IFM programs including Continuous Decommissioning© and IVCA – Immersive Video Condition Assessments©.

Torres’ professional memberships include ASHE, ACHE, ASTM, TAHFM, AHA, and USGBC. He is a graduate of Texas A&M University, where he serves on the board of advisors for the college of engineering. Torres is a lifetime member of the Construction Industry Advisory Council and currently serves as the Chairman of the Board for the Industry Advisory for the Biomedical Engineering Society of North America.

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Jeffrey S. Totten

President, Corporate Compliance & Risk

Since joining HHS in 1989 as an assistant director, Jeff Totten has served in several operational capacities, including Director, Area Vice President, Eastern Division President, Western Division President and Chief Operating Officer. As a result of his leadership in these operational assignments, HHS was able to attain record retention and customer satisfaction levels. As President of Corporate Compliance and Risk, Jeff’s application of operational knowledge has substantially reduced HHS’ exposure to risk related costs incurred by the company. Jeff earned a Bachelor of Science in Education from Texas State University. 

Connect with Jeffrey S. Totten on LinkedIn