Our Leadership
Joe Terry
Chief Executive Officer, Chairman
Joe Terry, CEO, leads the strategic direction of HHS, focusing on integrating service line offerings and laying the foundation for its expansion efforts into new service offerings, industries and markets. Terry graduated with a Bachelor of Science in Finance.
Bobby Floyd
Chief Operating Officer
Bobby Floyd joined HHS in an operational capacity, eventually shifting into a business development role with a focus on expanding service lines. He crafted and led a company-wide customer satisfaction initiative, which helped HHS reach the best satisfaction results in the organization’s history. Currently, Floyd serves as Chief Operating Officer, providing leadership and helping to ensure operational consistency and integrity for each service line. In addition, he oversees the HHSU management development and training programs. He also works directly with job site managers to implement and improve processes and systems and to help increase customer satisfaction at HHS’ partner facilities. Floyd has been recognized as a top leader in healthcare by Becker’s Hospital Review on the Rising Stars: 90 Healthcare Leaders Under 40 list. He graduated from North Carolina State University with a Bachelor of Science in Business Administration.
Brian Weed
Chief Growth Officer & Managing Partner
Brian Weed has more than 20 years of experience providing proactive solutions and positive satisfaction results for customers across multiple industries. As Chief Growth Officer at HHS, Weed oversees sales and marketing efforts for all HHS brands and subsidiaries and manages $600 million in revenue. Additionally, Weed is part owner and managing partner for HHS and works with the executive team, board of directors, and advisory council to develop strategic direction for the organization by focusing on expansion efforts into new service lines, industries, and markets. Weed studied healthcare administration at the University of Phoenix.
Danny Bradford
President, Resorts
Danny Bradford joined HHS in December 2017 as the President of Resorts, where he oversees operations and partner relationships. Bradford brings with him extensive experience in the resort and hospitality industry, specifically in Florida, where he ran a small vacation rental company on Florida’s Emerald Coast. There, Danny acted as the Chief Operating Officer, establishing day-to-day processes necessary for running the business. Most recently, Bradford served as Chief Financial and Operating Officer at an energy consulting firm with a focus on municipal energy conservation measures. Prior to that, Bradford spent six years in the aerospace and defense industry where he led various programs, including design projects for unmanned aircraft and for cargo handling systems for military transport aircraft. Bradford’s strengths lie in developing operational and financial oversight for emerging small businesses and focusing on growing and building strong, productive teams. Bradford earned a Bachelor of Science in Aerospace Engineering from Auburn University.
Rob Bride
President, Environmental Services, Healthcare
As President of Environmental Services, Robert Bride manages and mentors HHS’ operational executives to help them build high-performance housekeeping teams that meet partner goals for quality, cost, and efficiency. Prior to joining HHS, Bride gained experience in the role of Vice President of Operations in the casual dining industry, and in the roles of EVS Director and Assistant EVS Director at multiple Florida facilities.
Steve Jourdan
Founder & CEO, Bedwatch
Steve Jourdan is a recognized leader and entrepreneur with a passion for developing technology solutions that empower people. As an IT leader for a national contract service company, Steve drove innovation across all areas of the company and managed the implementation of a cultural shift in the way the organization utilized technology, with a company-wide move to cloud computing.
Jourdan’s ability to identify cultural and technological shifts in the industry and determining how these new innovations can be applied directly to real-world business problems has lead to the evolution of the core business, as well as the creation of healthcare technology start-up, BedWatch®. Jourdan is a Microsoft Certified Systems Engineer (MCSE), and has several patents pending for innovative technology inventions around patient flow technology designed and developed for BedWatch. He excels at developing and empowering teams to achieve high levels of success, and is adept at building business strategies designed to realize a specific vision.
BedWatch was recognized as the most innovative technology product in Austin, Texas, by the Greater Austin Chamber of Commerce in 2011, beating competitors like Dell and National Instruments. Prior to founding BedWatch in 2010, Jourdan had started and operated several businesses in the areas of consulting, retail, and landscaping. He graduated from the University of Texas at Austin with a Bachelor of Science in Communications.
David Kraeger
President, Patient Transportation & Linen Utilization
With over 30 years of healthcare experience, David Kraeger has an in-depth understanding of how support services impact patient throughput. As the President of Patient Flow and Linen Utilization, Kraeger creates opportunities to directly impact facility revenue and expenses by utilizing cloud technology. In addition, he gives facilities an ability to increase their efficiency by transforming weak areas in system processes. Through improved reporting, notifications, and labor management, Kraeger has streamlined patient flow with his industry-leading solution, SureTurn, and has increased bed availability for HHS’ partners. These improvements have driven reductions in “Left Without Being Seen” rates, emergency department hold hours, and clinician overtime, while increasing the number of OR cases, radiology procedures and new admits, without increasing a facility’s current spend for clinical labor. Patient and clinical staff satisfaction have also improved, which is in line with HHS’ key focus on creating a better financial picture for our partners.
Bruce Moore
President, Information Systems
After attending the University of Texas, Bruce Moore embarked upon a successful career in the entertainment industry until retiring in 2000 to pursue a career in information systems. During his tenure as President of Information Systems, he has worked with dozens of healthcare facility IT departments in developing secure and efficient installation and support procedures for a variety of automated systems. In addition to overseeing the day-to-day IT operations for HHS, Moore leads a team of mobile, web, and Salesforce developers in creating cutting-edge solutions designed to reduce the administrative load on HHS managers, giving them more time to focus on their role and keep their customers happy.
Jim Murphy
President, Aviation Services
Jim Murphy has joined HHS as our new President of Aviation Services. Jim is an airline industry veteran with over 30 years of progressive experience in airline management. After beginning his career in operations for a major airline, Jim moved into the aviation ground handling arena in 1997. He was quickly promoted into senior leadership roles, serving as regional director then regional vice president of operations for a period covering 15 years. Most recently, Jim served as COO for an aviation services company. Jim has extensive experience in project management and new operation startups, a successful history of meeting and exceeding customer expectations, and has a passion for delivering the best service in the industry. Jim earned his Bachelor of Arts in Business Administration from Lindenwood University.
Dirk Noteboom, R.D.
President, Culinary
Dirk Noteboom brings more than 30 years of progressive and diverse experience as a registered dietitian to HHS. Over the course of his career, he has worked in self-operations and has held a variety of leadership roles in the contract management sector. In his nearly five years with HHS, Noteboom has successfully grown the HHS Culinary division, developing and leading a team of passionate individuals who care for clients across the country every day. He embraces a team approach for both customer satisfaction and operational excellence, while pursuing innovative ideas, which allow for exceptional returns for partners and growth within the industry. Noteboom graduated from Louisiana Tech University in Ruston, Louisiana, with a Bachelor of Science in Dietetics.
Kevin Svagdis
President, Senior Living
Kevin Svagdis joined HHS with more than 30 years of experience in food and environmental services, with the past 14 years focused specifically in the senior living industry. As President of Senior Living, Svagdis works closely with clients to address their critical business issues while creating a first-rate lifestyle experience for residents. He has a focus for people development and a passion for attracting and retaining the best people in the industry. He has served as a former board member of Global Aging Network and former Chairman of the Leadership Circle of LeadingAge. Svagdis earned a Bachelor of Arts in Business Administration from the University of Massachusetts Boston.
Paul Torres
President, Integrated Facilities Management
Paul Torres serves as President of Integrated Facilities Management (IFM) for both commercial and government sectors, which includes facilities management, biomedical engineering, and Enhanced Asset Management©.
Torres is a recognized subject matter expert in asset management and manages the multi-billion dollar real estate and asset portfolio under HHS advisory.
As part of the comprehensive program that helps facilities better manage all traditional aspects of their healthcare system and campus, he has also created unique differentiators for traditional IFM programs including Continuous Decommissioning© and IVCA – Immersive Video Condition Assessments©.
Torres’ professional memberships include ASHE, ACHE, ASTM, TAHFM, AHA, and USGBC. He is a graduate of Texas A&M University, where he serves on the board of advisors for the college of engineering. Torres is a lifetime member of the Construction Industry Advisory Council and currently serves as the Chairman of the Board for the Industry Advisory for the Biomedical Engineering Society of North America.
Jeffrey S. Totten
President, Corporate Compliance & Risk
Since joining HHS in 1989 as an assistant director, Jeff Totten has served in several operational capacities, including Director, Area Vice President, Eastern Division President, Western Division President and Chief Operating Officer. As a result of his leadership in these operational assignments, HHS was able to attain record retention and customer satisfaction levels. As President of Corporate Compliance and Risk, Jeff’s application of operational knowledge has substantially reduced HHS’ exposure to risk related costs incurred by the company. Jeff earned a Bachelor of Science in Education from Texas State University.